Refund Policy
When you can get your money back, and how to ask.
Last updated: 20 September 2026
1. Try it before you pay
Monthly and Yearly start with a 3-day free trial. A card is entered through Stripe before the trial begins, but nothing is charged during those 3 days — cancel from Settings → Subscription before the trial ends and you pay nothing at all.
The best way to avoid needing a refund is to use those 3 days to check the service fits your shop.
2. Monthly plan
Cancel any time from Settings → Subscription. Your access continues until the end of the month you have paid for, and you are not charged again.
We do not normally refund part of a month already started. If something went wrong on our side, write to us — see section 5.
3. Yearly plan
If you tell us within 14 days of a yearly payment that you want to stop, we refund it in full.
After 14 days the year is non-refundable, but you can cancel renewal at any time so you are not charged the following year.
4. Lifetime plan
Lifetime has no trial — it is charged at checkout. The payment can be refunded in full within 14 days of purchase: email support@wscanner.ca from the address on the account. After 14 days it is non-refundable, as it is a single payment for ongoing access.
5. When we refund outside these windows
We will consider a refund, in full or in part, if:
- You were charged twice, or charged after cancelling
- A fault on our side made the service unusable for a meaningful stretch and we could not fix it
- Canadian consumer protection law entitles you to one
6. How to request one
Email support@wscanner.ca from the address on the account, with your business name and roughly when you were charged, or call +1 647 858 6669. We reply within 2 business days.
Approved refunds go back to the original payment method through Stripe, and usually appear within 5–10 business days depending on your bank.
7. What happens to your data
After a refund your account moves to a closed state. You can export your customer list first; 90 days later the data is deleted. Your customers' stamp cards stop working once the program ends, so give them notice if you can.
8. Chargebacks
Please contact us before raising a dispute with your bank — almost everything is faster to settle directly. Accounts with an open chargeback may be suspended until it is resolved.